To prepare for the contract the WBOPDC (with the author’s assistance) developed numerous Key Performance Measures (KPMs) as the main mechanism to ensure success in a lump sum environment, and places a strong community emphasis on local road maintenance.

Ten years on, this paper takes a big picture look at the current KPMs and how well they have influenced higher order outcomes for the clients.

It also discusses what other KPMs have been developed in the intervening years and how they have tracked over time. It discusses some of the challenges the industry still faces in ensuring success to all parties.

As this contract heads to it completion what additional KPMs could be added to improve the monitoring, long term understanding, and still ensure cost effectiveness and clients' interests are preserved in the long term.